Refund policy

Return and Refund Policy

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period expires 14 days from the day you receive the last item in your order.

To exercise your right of withdrawal, you can submit a cancellation or return request directly through your account: 👉 Cancel or return an order

We will reimburse all payments received from you, including delivery costs, without undue delay and no later than 14 days after we receive your withdrawal request.

Returns

Items must be returned within 14 days of delivery. Items should be unopened/unused, in the condition they were delivered in.

Contact

Please contact us at redstringtranslations@gmail.com if you have trouble processing a return.